Terms & Conditions

 

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • All prices listed are in Ringgit Malaysia.
  • Items used in all arrangements are subject to their availability. When an item is not available, the closest substitute of a similar value will be used. We will inform the customer of the change accordingly.
  • Orders can only be confirmed and executed with full payment according to the actual value placed for the order. No cancellation is allowed on the day of delivery.
  • Cancellation can only be done 48 hours before the date of delivery. After 48 hours, the full amount will be charged.
  • Filling out of our order form does not mean an order has been accepted. We will send confirmation via email or telephone for all orders requested. Kindly re-submit your order(s) if confirmation is not received.
  • Please provide all the details required in our order form so as to avoid unnecessary delay.
  • We will not be held responsible for any delay in delivery or non-delivery of the ordered products in the following circumstances:-
    • Address given by the sender is wrong/incomplete, so order could not be sent
    • The recipient of the order made is not present at the address given, and there is no one else present to receive the delivery on behalf of the recipient
    • The recipient has moved house/office, and cannot be contacted
    • Recipient's telephone number not provided or an invalid number is given
    • The recipient has switched off her/his hand phone and is not at home/office at the time of delivery
    • Refusal from the recipient (should such situations occur, the purchase is considered delivered & no refunds will be made)
    • Natural disaster, violence, warlike situations and/or reasons beyond our control
  • We will make attempts to notify both the sender and the recipient if the recipient is not present to receive the purchases. Should we fail, we will leave a note which will propose a next delivery date and time to both the customer and the recipient (should this occur, a re-delivery fee/surcharge of 20% of the total purchase cost will be incurred).
  • If re-delivery failure occurs, we will assume the delivery has been completed, and no refunds are allowed.